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Frequently Asked Questions
Q: Will I receive the same product that is displayed on the website?
A: Yes, Xtracta Skincare LLC guarantees that all products are the same as those displayed on our website. We take great pride in providing the highest quality skincare products to our customers.
Q: How quickly will I receive my order?
A: All orders placed with Xtracta Skincare LLC are shipped within 1-3 business days. Depending on your location, your order should arrive within 5-7 business days.
Q: Are the ingredients in your products safe?
A: Yes, all of the ingredients in our products are safe and have been thoroughly tested for safety and effectiveness. We only use the highest quality ingredients in our products to ensure that they are safe and effective.
Q: How do I know what product to choose according to my skin type?
A: At Xtracta Skincare LLC, we offer an array of products specifically tailored to each skin type – from normal, dry, combination, sensitive, and oily. To determine your skin type, you can use our Skin Type Quiz. This quiz will help you to identify your skin type and recommend the best products for your needs.
Q: How often should I use Xtracta Skincare products?
A: Our products are designed to be used once or twice a day. For best results, we recommend using the products twice a day, in the morning and in the evening.
Q: Are Xtracta Skincare products safe to use?
A: Yes, all of our products are formulated with natural ingredients and are free of any harsh chemicals or synthetic fragrances. We are committed to providing our customers with the highest quality, safe, and effective skincare products.
Q: Do you accept installment payments?
A: Yes, we accept installment payments through PayPal. Please contact our customer service team for more information on how to set up an installment plan with Xtracta Skincare LLC.
Q: Do you offer free samples?
A: No, we do not offer free samples of our products for now, you will be notified when such is available. Kindly follow us on our social media channels to get an update.
Q: Do you ship internationally?
A: Yes, we ship internationally. Please contact our customer service team for more information on shipping costs and times for international orders.
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